The Art of Communication

Verbal Communication

Verbal communication is the exchange of information and ideas through spoken words. It involves using tone, pitch, and volume to convey emotions and intentions.

Nonverbal Communication

Nonverbal communication conveys messages through body language, facial expressions, and eye contact. It can often be more revealing than verbal communication, as it conveys subconscious cues.

"Nonverbal communication can account for up to 93% of the emotional message conveyed in a conversation." - Albert Mehrabian, Communication Expert

Active Listening

Active listening is a technique that involves paying full attention to the speaker, understanding their message, and responding accordingly. It demonstrates respect and helps build rapport.

Empathy

Empathy is the ability to understand and share the feelings of others. It plays a vital role in effective communication, as it allows us to relate to the other person's perspective.