9 Steps for Winning Social Media Marketing Strategy

Learn how to build a strong foundation for your social media marketing in 2021.
Albert Tromp · 8 days ago · 5 minutes read


Empowering Brands Through Social Media: A Strategic Blueprint

The Importance of Social Media in Modern Marketing

In today's digital landscape, half the global population leverages social media, dedicating nearly two and a half hours daily to scrolling through feeds. Social media has become an integral part of our lives, and it presents a significant opportunity for brands to connect with audiences and drive desired actions.

A strategic social media marketing plan is crucial to break through the clutter and engage audiences effectively.

Understanding Social Media Marketing Strategy: Definition and Objectives

Social media marketing revolves around leveraging social media platforms to reach and engage target audiences with specific business objectives. Key goals often include enhancing brand awareness, fostering community and engagement, generating leads, and cultivating brand advocates.

A successful strategy entails a balanced mix of organic and paid content:

  • Organic Strategy: Creating content to build brand awareness, provide value, and drive engagement among followers.
  • Paid Strategy: Targeting specific users based on criteria to generate interest and leads.

The Impact of Social Media on Marketing Strategy

A strong social media presence is indispensable for brand success. Unlike traditional marketing methods, social media empowers brands to reach engaged communities through targeted approaches.

Consider the following statistics:

  • 42% of internet users primarily use social networks for brand information (47% for Gen Z).
  • In 2020, social media ads influenced 51% of purchase decisions.
  • Nearly half of consumers expect a response to social media inquiries within an hour.

Social media is a vital component of every leading brand's digital marketing strategy, and its influence will only grow as the world becomes increasingly connected.

The Art of Crafting a Social Media Marketing Strategy That Delivers Results

Building a successful social media marketing strategy requires careful planning and execution. Follow these nine steps to establish a solid foundation:

Step 1: Audit Existing Efforts

Examine your current social media presence to identify strengths and weaknesses. This analysis should include:

  • Content that resonates with your audience
  • Demographics and interests of your current followers
  • Engagement levels and posting frequency
  • Areas for improvement based on your insights and external feedback

Step 2: Set Business Goals and Communicate Them

Define your primary social media objectives, such as growing your online community, generating leads, fostering customer loyalty, or promoting a positive brand image.

Step 3: Determine Metrics to Measure Success

Establish key performance indicators (KPIs) aligned with your business goals. Track metrics that provide context and insight into the impact of your efforts, such as:

  • Actions per impressions: User engagement with your content
  • Cost per engagement: Efficiency of your ad spending
  • Interactions per impressions: Content effectiveness in eliciting reactions

Step 4: Define Target Audiences

Understand the demographics, interests, and online behaviors of your ideal followers. Use audience segmentation tools and gather customer feedback to create detailed personas.

Step 5: Select Social Media Platforms

Determine which social media platforms your target audience frequents. Consider the unique features and content formats of each platform and tailor your strategy accordingly.

Step 6: Create a Comprehensive Social Media Calendar

Plan your content in advance to ensure a consistent flow of engaging posts. Use a social media calendar to map out your upcoming posts, visualize their timing, and identify gaps in your communications.

Step 7: Develop Content that Resonates and Converts

Your social media content should be high-quality and relevant to your audience. Draw inspiration from your social media audit and audience insights. Consider various content types, influencers, competitive analysis, personalization, and branding when creating your content.

Step 8: Establish a Social Media Listening Infrastructure

Monitor social media conversations related to your brand and industry. Use reporting tools to analyze audience sentiment, identify trends, and gather insights to refine your strategy. Keep up with the latest platform updates to optimize your reach and engagement.

Step 9: Regularly Review and Adjust

Your social media marketing strategy should evolve constantly. Establish a governance structure of stakeholders to regularly review data and fine-tune your approach. Identify content that elicits the strongest reactions and adjust your strategy accordingly to maximize results and minimize costs. Remember to prioritize customer experience.

"Empowered by social media, a brand's reach has never extended out further than it does today. This channel is also now an invaluable resource for many as they navigate the customer journey."

Think CX: Enhancing Your Strategy for Optimal Results

Social media plays a crucial role in pre- and post-purchase customer experiences. Integrate CX into your strategy by providing prompt customer service on these platforms. Leverage AI-driven chatbots to handle common inquiries and empower agents with contextual information to resolve customer issues efficiently.

Conclusion: The Power of Social Media Marketing

Social media marketing strategies help brands burst through the noise and achieve their business objectives. By following the steps outlined in this article, you can establish a solid foundation for a successful and constantly evolving strategy.